AND IT’S HAPPENING
OFF-PREMISE
Off-premise is business outside the four restaurant walls:
Off-premise is business outside the four restaurant walls:
– Pizza Paradigm for Online Food Deliver Report by Morgan Stanley
“No single trend in the restaurant industry is as big as delivery. The wave of third-party services and clear demand from consumers has just about every major restaurant chain headed in that direction.”
– Nation’s Restaurant News, May 2017
9 of 10 Americans order takeout at least once a month.
– The Why? Behind the Dine Report by Technomic, June 2017
56% of total restaurant dollars spent by Millennials and Gen Xer’s went toward takeout and delivery.
– The Why? Behind the Dine Report by Technomic, June 2017
Some of the biggest chains will do it all themselves – with deep investment of time and money (ie. Panera)
The rest are attempting to solve it through the delivery marketplaces – an incomplete solution that creates pain points for the stakeholders.
Operators need to build a direct off-premise business with the right partner.
– GrubHub 2017
Constantly ringing phones
Long on-hold times
Noisy background during ordering
Ignored by busy staff